Catherine Schaffer

7160 Pyramid Pl.                     719-216-1969

Peyton, CO 80831          cjschaffer3@yahoo.com

 

Summary of Qualifications

·   Master’s Degree in Information Technology with an emphasis in Project Management. 2013 – 2014 (GPA 4.0) Main studies: Computer Security, Risk Analysis, Wire Shark, Microsoft Project and Data Management.

·   Currently hold an active Secret clearance and have held up to Top Secret.

·   Security+, Network+ and MCTS certified.

·   Received ITIL Foundation v3 certification.

·   Over 20 years of military service with positions in the areas of computers and management.

·   Managed individuals in daily tasks to complete projects in a timely manner.

·   Completed the SharePoint Beginner and Intermediate classes. 

·   Entrepreneur and risk manager with my own business.

·   Created a recovery file system for a Bank needing off site data storage.

·   Taught students the basics of computers, hardware, and software languages in a business environment.

 

Strengths

·   Very familiar with Department of Defense (DOD) standard operating procedures.

·   Negotiating contracts with several individuals to save thousands of dollars on each transaction.

·   Ability to multi-task and handle many different kinds of projects.

·   Received many hours of training in various military situations.

·   Ability to handle presentations for customers and for the company in a professional manner. 

 

Professional Experience

Operations Support Manager, Best Business Brokers, Inc., Colorado Springs, CO, Jan 2013 – Pres.

Maintains the office websites and customer databases. Provides technical support for the office computer system. Presently performs a variety of house checks for owners and tenants when required. Oversees the renovation/remodeling of buildings and building structures. Maintains records of scheduled maintenance procedures. Obtain estimates for supplies, repair parts and order parts as needed for restoration projects.

 

Service Desk Administrator, Exelis, Baghdad, Iraq and Kabul, Afghanistan, Dec 2009 – Dec 2012

Respond to requests for technical assistance in person, via phone and electronically to diagnose and resolve technical hardware and software issues. Create accounts and assist users with their accounts on NIPR and SIPR systems. Research questions using available information resources to advise users on appropriate action. Follow standard help desk procedures and policies to administer help desk software and identify and escalate situations requiring urgent attention. Track and route requests and problems while documenting all resolutions in Remedy IT Service Management System. Learned ADPE skills to work with the pcs that needed to be baselined. Currently hold a secret clearance.

 

President, Cleaning Stage Left, Peyton, CO, Jan 2009 – Nov 2009 

Held the position of president to handle contracts and all financial paper work for the customers including the Air Force Academy and personal properties in the Colorado Springs area. Handled all billing and banking for the company. Worked as a contractor to professionally clean, move furniture, paint, yard work and other maintenance duties at the Academy and households in the Colorado Springs area. Worked with other team members and Realtors to do a thorough job for the customer.

 

 

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Licensed Realtor, Greater Las Vegas Association of Realtors, Las Vegas, NV, Jun 2003 – Dec 2008

Worked with either Buyers and/or Sellers in their real estate needs. Able to be very people oriented in a changing market place. Handled all the paperwork to buy or sell a property using my negotiating skills in order to bring the deal to closure for all parties. Handled homes in the $500,000 to over $1,000,000 range. Licensed, fingerprinted with the FBI and took continuing education courses with the Real Estate Assoc.

 

Administrative Assistant/Financial, NORAD/USSPACECOM, CO and NE, Mar 2001 – May 2003. During the September 11th disaster I was brought up to active duty status and handled the personnel ramp up for our departments in the area. Assisting personnel in their files and financial matters. Handling schedules for the office and keeping our office running smoothly in its' daily tasks. Used Windows 2000 and XP operating environments in our office and assisted in our hardware security.

 

Systems Engineer, MCI, Colorado Springs, CO, Jun 1994 – Feb 2001

Worked with other team members in testing software and writing reports to ensure proper responses to the MCI legacy system. Created software test strategies for team members to perform integration, system and regression testing to follow throughout the testing cycles. Guaranteed quality assurance in the data and software development. Saved the telecommunications company thousands of dollars on their overseas team effort of combining their data into the legacy system. Conformed to the companies standards for testing and quality. Learned and utilized various in-house testing tools, executed test scripts and documented test results. Developed plans, scripts and cases for testing the data and system.

 

Computer Training Instructor/Counselor, CLC, Springfield, VA, Jul 1992 – Jun 1994

Taught students the basics of computers, hardware, and software languages. Responsible for the development and indoctrination of new lessons and updated current courses. Handled the development of training standards and managed the certification of courses. Worked with large corporations in the Washington area to procure positions for my students. Counseled individuals in job interviewing techniques and resume writing while assisting students in job searching.

 

US Army Reserves - Retired 2004 (USSPACECOM, Omaha, NE)

Handled many positions in my 25 year career with the Army Reserves and active duty time. My positions included Computer Operations, Personnel Management and Office Management. Able to multi-task and handle many different kinds of projects. Received many hours of training in various military situations.

 

Education

Master’s Degree in Information Technology, emphasis in Project Management with GPA of 4.0

Colorado Technical University, Colorado Springs, CO

Bachelor’s Degree in Computer Science, De Sales University, Center Valley, PA

Associates Degree - General Studies, George Washington University, Washington DC

Certificate – Certified Netware Administrator, Computer Learning Center, Springfield, VA

Diploma - Computer Programming, Computer Learning Center, Springfield, VA

C++ Class, Colorado Technical University, Colorado Springs, CO

Certifications: Security+, Network+, MCTS, ITIL Foundation v3, Victory Base, Baghdad, Iraq

Classes - SharePoint Beginner and Intermediate, Victory Base, Baghdad, Iraq

Advanced Non Commissioned Officer Course, FAMC, Denver, CO

Information Assurance Security Officer - 40 hour course

Information Assurance, Anti-Phishing Training, Safe Home Computing,

Portable Electronic Devices and Removable Storage Media, Army G3 Computer Security Training, Thumb Drive Awareness, Personally Identifiable Information